Fragrance Friday: Excellent Customer Service

Fragrance Friday: Excellent Customer Service

Facebook Fragrance Friends recently posted the question: where have members received excellent customer service when trying/buying fragrance? I thought that was a great question and it offers the opportunity to articulate the positive instead of dwelling on the negative. While I appreciate comments that warn about particularly bad experiences, I also value (maybe even more) fellow fragrance-lovers’ input on particularly good ones; and I also like to give a shout-out to the folks who extend themselves to make a customer’s experience as pleasant as possible. So here is my random list, in no particular order, and I apologize in advance if I’ve left anyone or any place out! I’ll do another post on customer service online, and outside the US.

In-person experiences in the US:

Neiman Marcus. It may be partly because I live in the South, though I’m not a native Southerner, and it really is true that Southerners seem to take a little more time and extend a little more warmth and courtesy with customers. Not all of them, and not all the time, but overall this is true to my experience, including at a large store like Neiman Marcus. I go to the one in my city occasionally; without exception, the sales associates in their large, top-of-the line fragrance department have been courteous, helpful, enthusiastic but never pushy about offering various fragrances to try even when I have said candidly that I was just browsing, or they didn’t have what I originally wanted. Several have been very knowledgeable, not just about a couple of the brands they carry, but about fragrance generally. All have been kind, and usually able and willing to offer small samples. If I were wholly devoted to a high-end house that is rarely available online, I would absolutely develop a relationship with one of its sales associates at NM.

Scent Bar. Such a fun boutique to visit! On my one and only visit to LA, a few years ago, I sought it out with a friend, at their first location in Hollywood. I understand they now have two locations in addition to their website LuckyScent. The store has a delightful set-up, with fragrances displayed by categories on open shelves along all the walls (floral, green, spicy, etc.), fronted by a long bar-like counter. The sales associate responded knowledgeably to my interest in florals, especially lily of the valley, pulling out a wide range of fragrances for me to try, including some I had not heard of before. I ended up buying a terrific Byredo sampler and was also given several samples of the other suggestions she made. I love supporting an independent business like this, btw.

Nordstrom. This department store chain is famed for its customer service, and our local store fits the claim. It has open containers throughout the fragrance department with small, empty sample atomizers that one is invited/encouraged to fill oneself from the many testers on display. Now THAT is nice. Sales associates there have been less expert than those at NM or ScentBar, but still very helpful and courteous.

Sephora. Although service can be hit or miss, depending on the store you visit and who’s on duty that day, I have had several excellent experiences at Sephora, with enthusiastic young sales associates. What they might lack in detailed knowledge, they have compensated for by their willingness to suggest and offer samples of various fragrances, in sincere attempts to help. As a result, I’ve bought more at Sephora than I otherwise might have, because most of what’s in its stores just isn’t “me” — I don’t really experiment with make up, or use most of the products they carry.

What have others experienced that counts as excellent customer service? Praise and compliments only, please, we are dwelling on the positive in this post!

The Perfume Professor Steps Out!

In a few weeks I’ll be doing my first event in Jersey City—a class called “Sensual Scents & Romantic Aromas,” held at the studio space of The Lucky Honeybee. I’ve been enjoying The Lucky Honeybee’s good-smelling handmade candles and soaps for the past five years, so I’m especially happy to be teaming up with one […]

via Upcoming Event: “Sensual Scents” at The Lucky Honeybee, Jersey City — Perfume Professor

This sounds like so much fun — if I lived in that area, I would be there! Check it out!

Scent Sample Sunday: Bond No. 9 I Love New York for Holidays

Scent Sample Sunday: Bond No. 9 I Love New York for Holidays

As I’ve been learning about and exploring more fragrances, I find myself doing something I never used to do: picking fragrances to suit seasons of the year. I’m sure this is because I am paying more attention to the fragrances themselves and their notes, instead of just spraying on something I’ve always liked and used, lovely as that might be. So I used to rotate reliably among a small group of floral fragrances, no matter what the season, weather, or time of year — nothing wrong with that, but very predictable. Now that I have a larger collection, and one subscription (Scentbird), I am more intentional in what I choose to wear on a given day.

This fall and winter, I sought out fragrances that emphasized fewer floral notes, though those are still a major love of mine, and had more of a cold weather vibe. Two that come to mind are ELDO’s Noel au Balcon and Bond No. 9’s I Love New York for Holidays. I’ve enjoyed both very much.

I’ve found different descriptions of the notes for the Bond No. 9: Now Smell This and Basenotes listed them as: tangerine, blueberries, plum, freesia, osmanthus, sandalwood, white amber, teakwood, vanilla gelatto and musk, when it was launched in late 2013. Fragrantica, however, says the notes are: mandarin orange, apricot and pomegranate; middle notes are fennel, nutmeg and freesia; base notes are patchouli, leather, musk and praline. It is no longer listed on Bond No. 9’s own website (I think it has been discontinued), so it’s hard to know which is correct, although I would guess that the notes listed when it launched were the ones announced by the maker. Based on my own nose, the opening seems closer to Fragrantica’s description: I get mostly a strong apricot note, which I like. I definitely smell the freesia in the middle, with the apricot still going strong, and there is an astringent middle note which could be nutmeg or fennel. Not smelling any blueberries, plum, or osmanthus. When I first apply it, I get a little pop of something green, almost like balsam, but it vanishes quickly.

There is certainly a sweetness that emerges as it dries down; to me, it smells more like the praline described on Fragrantica than the “vanilla gelatto” listed elsewhere. Other commenters have said this fragrance smells like Angel to them, because of the praline and patchouli notes, but I don’t like Angel and I do like For Holidays; they don’t seem similar, to me. The latter’s sweetness is never overpowering, while I find Angel both overpowering and cloying.

CaFleureBon had a great review back in 2013, and the reviewer listed notes that were a combination of both lists, including a comment that it was osmanthus that gave off the apricot smell. I have an osmanthus in my garden, and I don’t smell it in For Holidays; I smell spot-on apricot. Regardless, this is an excellent summary of my own experience with it:

An unlikely trio of mandarin, the fruit of good fortune, blended with osmanthus flower, with its buttery smoky peachy/apricot aroma, and tart pomegranate all create this delicious “fantasy” fruit compote that had my mouth practically watering. I Love NY for the Holidays is unisex from start to finish, and despite the listed usually feminine fruits it stays balanced thanks to heart notes of crisp licorice-tinged fennel, alluring nutmeg and a soft silken (not powdery) freesia. Perhaps the fennel is where the green came from and the spices flowers and fruits are arranged just so that the sublime scent of Christmas at home comes wafting through. The finish here is beguiling. At first it is almost oriental and floral smelling and veers very close to the feminine before settling into a comfortable pseudo-gourmand haze. Labdanum, woody warm and resinous, lingers with soft skin musk and a caramel-chocolate praline note. Woven together not unlike a fine colorful tapestry, this unites fruits, a hint of flowers with herb and spice and frames it in sensual and oriental deliciousness; resulting in a festive modern gourmet/floral blend. This is a genuine beauty and truly a gift worth giving…and owning! Sillage: very good. Longevity: excellent.

Truly, although only a few of the notes are traditionally “holiday” fragrance notes, like apricot/orange and nutmeg, this DOES evoke winter holidays! I have spent many holiday seasons in New York City, and that season is magical. The tree in Rockefeller Center, the ice skating, the elaborate lights and store window decorations on Fifth Avenue, the festive events all over the city — everyone should experience them at least once. One of the ultimate holiday experiences in New York is to see the ballet The Nutcracker, performed by the New York City Ballet at Lincoln Center. Ultimately, THAT is what For Holidays evokes in my mind: a dance of fruits, flowers, spices and sweets that lingers after the last orchestral strains have ended.

Two ballet dancers in the New York City Ballet's Nutcracker

The Nutcracker; photo from New York City Ballet.

 

Fragrance Friday: Hair Spray/Colette

Fragrance Friday: Hair Spray/Colette

I’ve now tried something that has tempted me for a while: fragrance for one’s hair, which seems to be a lasting trend. It makes sense, because many people think that fragrance lasts longer on hair than on skin, hair won’t react to allergens as skin might, and most of us are used to scented shampoos. Hair fragrance is a logical next step, and probably more effective than shampoo that gets rinsed out.

When I found two of Tocca’s hair mist fragrances on sale locally, and they happened to be two of their scents that I have previously liked, Liliana and Colette, I pounced. The first one I’ve used is Colette, and I’m happy to say that it is delightful! Fragrantica describes the EDP as “the natural scent of a woman”, a “warm, spicy and sweet” fragrance, with  notes of “bergamot, mandarin, lemon, juniper berry, pink peppercorn, jasmine, violet, cyclamen, incense, sandalwood, musk, amber, vanilla and cedar.” The hair fragrance seems to have the same notes, but it is based on a light, sheer oil instead of alcohol. I don’t detect any oiliness on my hair after I spray it on.

The hair mist definitely opens with a nice light burst of citrus notes, then it quickly moves into a more floral middle stage. None of the flower notes are strong or overpowering, including the jasmine. The vanilla note emerges soon after that, and remains as the base note most evident to my nose, while the other warm base notes gently support and enhance it. It’s a little powdery, and very pretty. It is a peaceful kind of fragrance; it would work well for a quiet afternoon reading at home, or a walk in the park with a friend, or a cuddle session with someone you like — romantic partner or child. I have worn it to bed a couple of times, and it is a soft, serene scent to waft one to sleep. The bottle is really pretty too, heavy with an ornate top. This design may have been discontinued, however; I saw smaller, simpler bottles on the Tocca website, in other scents.

If you like soft, feminine scents and want to try something in your hair, I can recommend this one. Have you tried any other hair fragrances, from Tocca or other brands? Has anyone tried the Chanel No. 5 hair mist?

Bottles of Tocca hair fragrances

Hair fragrances from Tocca; photo from Fragrantica.

 

 

Happy New Year!

Happy New Year!

As I write this, the extreme cold continues in the US — so cold that a friend who lives in Boston posted this photo of a bottle of Creed Viking in the window of the Copley Square Neiman Marcus, frozen solid:

Creed Viking frozen bottle at Boston Neiman Marcus

Frozen bottle of Creed Viking, New Year’s Day 2018.

She reports that other bottles displayed in the window were cracking and leaking from the cold! Let’s hope they were all factices filled with colored water. Although it does seem amusingly fitting that a bottle of Viking should be frozen solid …

I have many hopes for 2018, but let me simply say, if you are reading this, I appreciate your presence at Serenity Now and any comments you’d like to share about scents and sensibilities! Happy New Year!

 

Fragrance Friday: Incense

Fragrance Friday: Incense

A little over a week ago, I had started writing a post about fragrance gifts, in particular how to give someone a fragrance when you’re not sure what that person might like, or whether the recipient might want to try something new. Then on Friday, December 15, we found out that my beloved mother-in-law had died early that morning. My post about holiday gifts suddenly seemed frivolous, and I didn’t have the heart to post anything that day or in the week since; we scrambled to get to her funeral, which was held in another state on Tuesday.

We have just returned home, and I’m trying to resume normal routines, as I know she would want us to do. So for this Fragrance Friday, I’ll write about the beautiful service that celebrated her life a few days ago. My mother-in-law was a devout Roman Catholic; church, faith, and family were central to her life. She and my father-in-law were married for 60 years. He knew exactly what she wanted for her memorial service: a mass, attended mostly by her large extended family and close friends. It was perfect. My mother-in-law loved Christmas and was one of those enthusiasts who decorated every surface with Christmas-themed items starting in mid-November. She often left them up until late January, which we loved, and she made us all many Christmas-themed items, like a handknit Christmas stocking for every grandchild, which are hanging right now from our mantel, and beautiful pieces of needlework like the birth samplers she also made for all her grandchildren. The church where her funeral service was held was filled with evergreens, including several simple trees, bare of all decoration except a few pine cones on their branches and bouquets of scented white flowers — lilies, roses, delphiniums — at their base. She would have loved that, as well as the snow that had fallen the day before, leaving a soft white blanket over the ground.

The priest led this traditional service very capably, including his use of a thurible to cense her casket. This is an ancient tradition in the Roman Catholic church; the fragrant smoke of the incense symbolizes the prayers of the faithful rising up to heaven, as in Psalm 141 (140), verse 2: “Let my prayer be directed as incense in thy sight: the lifting up of my hands, as evening sacrifice.”  It can also symbolize the soul rising to God. The priest swings the thurible, which is a type of censer used to contain burning incense, always in multiples of three times to stand for the Father, Son, and Holy Spirit. The incense is often made with frankincensebenzoinmyrrhstyraxcopal or other aromatics. These are associated in many cultures with sacrifices, gifts to divinities, and purification, leading to the tradition that the Magi who came to find the newborn Jesus brought him those as gifts, recognizing that he was divine and also that he came to sacrifice himself to save and purify us.

The sadness of the funeral service was gentled by the music and beautiful surroundings, by the loving family gathered to honor my husband’s mother, and by traditions like the use of incense. Its fragrant smoke lingered in the air, sweet and aromatic, as we bade her goodbye. It seems impossible to understand that we won’t see her again in this life; but we are glad she is released from illness and suffering, and we pray we will see her in the next.

Pope Francis, incense, Mary, and Christ Child

Pope Francis, incense, Mary, and Christ Child

A Black Friday Weekend Deal for Gourmand Lovers

A Black Friday Weekend Deal for Gourmand Lovers

After I had written my last post, about Montale’s Intense Cafe, I started looking for other coffee-based scents. Lo and behold — a new independent perfume line called Ganache Parfums consists entirely of gourmand scents, and it has a whole “Joe Project” collection of coffee-based fragrances! It also has a wonderful deal this weekend, so there are a few more hours within which to benefit, and to support an independent small business. Not only does Ganache Parfums have a 45% off discount code site-wide, d@rkchocolate, but it also offers two “Taste of Ganache” Flight Sets for $55 each. Each set (“Just Desserts” and “Coffee and Dessert”) has five 30ml bottles of some of their most popular gourmand fragrances. Two more 30 ml scents will be included as a gift with purchase, and shipping is free for orders over $50! Now that’s a yummy deal. Please share in the comments anything you know about this line, or whether you have tried it.